When you or your employees need a question answered immediately or you're experiencing an issue that we can fix remotely, Help Desk is at your beck and call. EPC understands that when a problem occurs in your network, you need it resolved, YESTERDAY!
Of course, it's our intention to proactively fix any issues BEFORE they ever occur. That's why our clients only seldom have to utilize our Help Desk service.
That being said...
When you DO need us to sort out a critical problem, you are our priority. Period.
Also, keep in mind...
Nothing takes the place of us physically being on-site. EPC is keenly aware of checking with you and your network infrastructure - to guarantee we can continue preventing predictable problems - so you're ALWAYS online, productive and growing.