Technology spending in retail is expected to increase by 3.6% in 2019 and poised for constant growth in the years to come. Are you keeping up with the competition?
As retailers around the world are starting to spend more than ever before on technology, it’s vital for those in the industry to keep up with the competition. After all, consumers are expecting a seamless experience, whether they’re shopping online or in-stores. In fact, customer experience is known to be the biggest contributing factor towards brand loyalty. Typically, consumers won’t make a repeat visit if they’re not impressed upon their first trip to your location. So how do you ensure a great customer experience each and every time? It’s all about making sure your technology is functioning at peak performance. This includes:
- E-commerce platforms
- Point-of-sale (POS) systems
- Content management systems
- Inventory management software
- Order fulfillment software
- And much more
Everything from your computers and cash registers to your applications needs to be operating perfectly to minimize wait times, and ultimately, keep your customers happy.
EPC IT Solutions offers reliable IT support for small to mid-size retail businesses in the Bay Area. Call (650) 592-4372 or email us at firstname.lastname@example.org to get started.
Retail stores need reliable IT support they can depend on. If a computer, cash-register or application of some sort glitches or crashes, customers are forced to wait to complete purchases. If your network goes down, you can’t access the information you need to complete returns of exchanges, fill online orders or honor customer loyalty rewards. You may even lose the ability to process transactions of any kind! In short, when your business runs into any type of technology issue, you need that issue addressed and fixed ASAP.
We provide managed IT services wherein all of your technology needs are taken care of for a flat-rate monthly fee. We’ll start with a comprehensive assessment to learn about:
- Policies and procedures
- Your hardware
- Your software
- Any existing vulnerabilities
- Your network
Next, we’ll provide a managed IT services plan wherein we’ll ensure the following is taken care of:
- Around-the-clock monitoring and regular maintenance of all equipment
- Comprehensive network security and protection
- Backups, restoration, and disaster recovery
- Installation & configuration of everything from hardware to software to new users
- Anti-virus software and intrusion protection
- 24/7 remote support and/or onsite support as needed
We’re even able to help you leverage technology to enhance your marketing efforts. We’ll ensure you have the right infrastructure in place to handle the massive amount of data that’s generated and stored so it can be leveraged to benefit your marketing efforts. It’s a win-win situation where you’re using technology to drive your retail business forward.